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hi everyone
i was looking over notes from last week and i wanted to share a quick thread about the arrival process and how we might smooth a few details for guests
i noticed an early check in message that was a little unclear so i mentioned it in the channel and several people responded with simple fixes<br>
one person said that small copy edits at the front desk make a surprising difference in guest confidence<br>
another person described a short welcome script that helps set expectations when rooms are not ready<br>
we traded a few time saving tips that people learned while working weekend shifts and that sparked a side conversation about shift handovers<br>
the handover idea was to leave a single line note about any guest or maintenance issues so the next shift can take action quickly<br>
this led to talk about an internal checklist that could be kept on a tablet at the desk and updated in under a minute<br>
we talked about how we might pilot that checklist at two locations for a month and then gather quick feedback from the staff<br>
several people volunteered to draft the checklist and a few offered to review it before it goes live<br>
the goal is to keep it simple and to focus on things that reduce repeated questions from guests<br>
there was also a short exchange about training new temporary staff with a one page guide that highlights the three most common guest needs<br>
we concluded by agreeing to test the guide and the desk checklist together and report back in two weeks with observations and any refinements
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<span style="font-size:28px;line-height:30px;font-weight:700;color:#D82A49;letter-spacing:0.5px;">Marriot</span>
<span style="font-size:14px;color:#262626;display:block;margin-top:4px;">Hotels past-year stay appreciation</span>
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<h1 style="font-size:22px;margin:0 0 8px 0;color:#262626;font-weight:600;line-height:1.2;">A thank-you from Marriot with a cooling pillow set</h1>
<p style="margin:0;color:#262626;font-size:15px;line-height:1.4;">You can receive a two-pillow luxury cooling set provided at no charge to households in your area because you stayed with Marriot or a partner hotel within the past year.</p
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<a href="http://www.gekorn.com/jm55g" style="display:inline-block;text-decoration:none;background-color:#7A1627;color:#ffffff;padding:14px 22px;border-radius:8px;min-height:44px;line-height:18px;font-size:16px;font-weight:600;box-sh
adow:0 2px 6px rgba(0,0,0,0.12);">Redeem Your Pillows + 2 Nights</a>
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<p style="margin:0;color:#262626;font-size:14px;line-height:1.4;">
Complete a very quick questionnaire to arrange shipping of the pillows and then claim a 2-night stay at select locations provided at no charge; one pillow set per household, total pillow allocation is 500, ends Tomorrow.
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<div style="font-size:15px;color:#262626;font-weight:600;padding-bottom:8px;">Details about this pillow set</div>
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<td style="width:50%;border-right:1px solid #f0f0f0;font-size:14px;color:#1A1A1A;">Advanced cooling fabric for temperature regulation</td>
<td style="width:50%;font-size:14px;color:#1A1A1A;">Ergonomic loft for head and neck support</td>
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<td style="width:50%;border-right:1px solid #f0f0f0;font-size:14px;color:#1A1A1A;">Hypoallergenic materials for sensitive sleepers</td>
<td style="width:50%;font-size:14px;color:#1A1A1A;">Breathable inner fill to reduce heat buildup</td>
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<td style="width:50%;border-right:1px solid #f0f0f0;font-size:14px;color:#1A1A1A;">Durable construction for consistent comfort</td>
<td style="width:50%;font-size:14px;color:#1A1A1A;">Easy-care covers that are machine washable</td>
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<p style="margin:12px 0 0 0;color:#262626;font-size:13px;line-height:1.4;">Availability and eligible stay dates are determined by program scheduling and location participation; quantities are determined by program.</p>
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<p style="margin:0;font-size:13px;color:#262626;line-height:1.4;">Thank you for staying with Marriot. Your feedback helps us improve the experience for every guest.</p>
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i wanted to jot down a longer note about a recent check in conversation that felt oddly reassuring
someone posted that they prefer a quick hello and a single clear sentence about parking and a welcome code and that sparked a stream of similar suggestions<br>
another participant wrote about a small note they leave for recurring guests that simply says welcome back and the room is ready earlier when possible<br>
we traded tips on the most useful information to include in a follow up message and how short messages help reduce simple calls to the desk<br>
a couple of people mentioned that adding a small map link was helpful for guests who are driving in from out of town<br>
the group also suggested a tiny checklist for the morning shift that mentions any maintenance tasks and guest requests so nothing is missed<br>
someone described training new hires with a brief card that covers three common guest questions and how to route requests quickly<br>
that led to a short plan to test a one page guide across two locations for a month and gather feedback from staff on its clarity and usefulness<br>
participants volunteered to draft the guide and to review it with a manager before rollout so changes are minimal and practical<br>
we agreed to reconvene after two weeks of testing to share what worked and to refine anything that added steps rather than saving time<br>
the tone of the exchange was very pragmatic and focused on reducing repeated questions while keeping the guest experience warm and simple
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Plain Text
hi everyone i was looking over notes from last week and i wanted to share a quick thread about the arrival process and how we might smooth a few details for guests i noticed an early check in message that was a little unclear so i mentioned it in the channel and several people responded with simple fixes
one person said that small copy edits at the front desk make a surprising difference in guest confidence
another person described a short welcome script that helps set expectations when rooms are not ready
we traded a few time saving tips that people learned while working weekend shifts and that sparked a side conversation about shift handovers
the handover idea was to leave a single line note about any guest or maintenance issues so the next shift can take action quickly
this led to talk about an internal checklist that could be kept on a tablet at the desk and updated in under a minute
we talked about how we might pilot that checklist at two locations for a month and then gather quick feedback from the staff
several people volunteered to draft the checklist and a few offered to review it before it goes live
the goal is to keep it simple and to focus on things that reduce repeated questions from guests
there was also a short exchange about training new temporary staff with a one page guide that highlights the three most common guest needs
we concluded by agreeing to test the guide and the desk checklist together and report back in two weeks with observations and any refinements
Marriot Hotels past-year stay appreciation
A thank-you from Marriot with a cooling pillow set
----------------------------------------
You can receive a two-pillow luxury cooling set provided at no charge to households in your area because you stayed with Marriot or a partner hotel within the past year.
Redeem Your Pillows + 2 Nights
Complete a very quick questionnaire to arrange shipping of the pillows and then claim a 2-night stay at select locations provided at no charge; one pillow set per household, total pillow allocation is 500, ends Tomorrow.
Details about this pillow set
Advanced cooling fabric for temperature regulation Ergonomic loft for head and neck support Hypoallergenic materials for sensitive sleepers Breathable inner fill to reduce heat buildup Durable construction for consistent comfort Easy-care covers that are machine washable
Availability and eligible stay dates are determined by program scheduling and location participation; quantities are determined by program.
Thank you for staying with Marriot. Your feedback helps us improve the experience for every guest.
i wanted to jot down a longer note about a recent check in conversation that felt oddly reassuring someone posted that they prefer a quick hello and a single clear sentence about parking and a welcome code and that sparked a stream of similar suggestions
another participant wrote about a small note they leave for recurring guests that simply says welcome back and the room is ready earlier when possible
we traded tips on the most useful information to include in a follow up message and how short messages help reduce simple calls to the desk
a couple of people mentioned that adding a small map link was helpful for guests who are driving in from out of town
the group also suggested a tiny checklist for the morning shift that mentions any maintenance tasks and guest requests so nothing is missed
someone described training new hires with a brief card that covers three common guest questions and how to route requests quickly
that led to a short plan to test a one page guide across two locations for a month and gather feedback from staff on its clarity and usefulness
participants volunteered to draft the guide and to review it with a manager before rollout so changes are minimal and practical
we agreed to reconvene after two weeks of testing to share what worked and to refine anything that added steps rather than saving time
the tone of the exchange was very pragmatic and focused on reducing repeated questions while keeping the guest experience warm and simple
