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To: [email protected]
Date: Tue, 06 Jan 2026 19:55:19 GMT
Subject: Your past Marriott stay comes with a thank-you gift
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Hey team, just wrapping up the notes from the regional managers meeting earlier. Sarah from the Pacific Northwest group had some interesting feedback about the guest amenity program. She mentioned that the feedback forms from the last quarter showed
a high satisfaction rate with the lobby refreshments. We should consider expanding the coffee service hours in those properties. Mark from the central region pointed out that the new check-in kiosks are reducing wait times by about forty percent on a
verage, which is great. He did note that some guests still prefer human interaction, so we're not reducing front desk staff, just reallocating their focus to more complex queries. The consensus was to continue the pilot for another three months and g
ather more data
Also, the landscaping vendor for the Miami properties sent over the new schedule for the garden maintenance. They're switching to a drought-resistant plant palette starting next month, which should reduce water usage significantly. Let's touch base o
n Thursday to finalize the Q3 community outreach plans. I think the beach clean-up initiative is a good fit for the coastal locations. Julie suggested partnering with a local wildlife foundation, which sounds like a positive collaboration. We'll need
to draft a communication for the guests, perhaps a simple flyer at the concierge desk. I'll send a calendar invite for the Thursday call. Best, Jordan.
On a different note, the training module for the new property management software is almost complete. The IT team is aiming for a soft launch by the end of the month. We'll schedule brief sessions for each department. The interface looks much more in
tuitive than the old system. The housekeeping dispatch feature is getting particularly positive remarks in the beta tests. I've asked for a demo to be recorded so we can share it with the night audit teams. Speaking of which, the overnight shift at t
he Chicago location reported a very smooth experience with the new digital key system last week. Not a single lock-out issue, which is a big improvement. The head of engineering there, Carlos, said the integration was seamless. We should collect thos
e success stories for the next stakeholder report. I'll follow up with him on Friday. Cheers.
MARRIOT
HOTELS
** An Appreciation for Your Recent Visit
----------------------------------------
This is open to you because you stayed with us or a partner hotel within the past year: we are providing a two-pillow luxury cooling set at no charge, and after a brief questionnaire you may also claim a two-night stay at select locations.
Attributes of the Cooling Pillows
Enhanced breathability for air circulation Pressure relief for neck and shoulders Moisture-wicking fabric cover Temperature regulation for consistent comfort Hypoallergenic fill materials Durable construction that retains its shape
Redeem Pillow Set + Stay http://www.jewelrypp.com/pis-6
One pillow set per household from an allocation of 800 sets; you will not be billed for the pillows or the qualifying stay nights.
Program concludes tomorrow. Availability for stay dates is coordinated through the program.
We value your patronage and welcome your perspective.
Alex: Did you catch the game last night I missed the first half because of that extended project sync. The second half was pretty intense though. I think the defense really pulled it together after the break. Jamie: I saw it, yeah. The offense had a
few missed opportunities that could have turned it. The coach's decision in the fourth quarter was the talking point on the radio this morning. Alex: For sure. I'm not sure I agree with the call, but it made for a dramatic finish. Switching topics, h
ave you tried that new cafe on 5th Jamie: Not yet, but I walked by yesterday. It was packed. The smell was amazing though. We should check it out Friday. Maybe for a late breakfast meeting. Alex: Sounds good. Let's aim for 10:30. I'll book a table. R
emind me to bring those portfolio reviews for the Johnson account. Jamie: Will do. I've got the updated metrics ready to go. We can go over them then. Also, the design team sent over three new concepts for the homepage refresh. The minimalist one is
getting a lot of internal votes. Alex: Interesting. I lean towards option B, the one with the interactive map feature. I think it aligns better with the user data from last quarter. We can discuss. Jamie: Agreed. The map does add a utility layer that
the others lack. I'll forward you the heatmap analysis before our meeting. Alex: Perfect. Thanks. Oh, and don't forget the all-hands is next Wednesday at 11. They're announcing the new sustainability initiative. Jamie: Right. I heard they partnered
with an ocean cleanup non-profit for the coastal properties. It's a good look. Alex: Definitely. It's nice to see the practical steps. Okay, talk Friday. Jamie: See you then.
On a side note, the audiobook I recommended is finally available from the library. It's a historical fiction about the early days of the postal service. Surprisingly engaging. The narration is top-notch. You'd like it. Let me know if you want the lin
k. I finished it over the weekend. The level of detail about the routing systems in the 1800s is fascinating. It makes you appreciate how far logistics have come. My next pick is a biography of a landscape architect. I'm trying to branch out from my
usual genres. The book club at the community center is focusing on memoirs this fall, which could be a good push. I haven't decided if I'll join. The meetings are on Tuesday evenings, which sometimes conflicts with my cycling group. We'll see. The we
ather is finally turning for the better, so outdoor reading is back on the table. The park by the river is ideal in the late afternoons.
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