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Team note 2025-06-02 09:14 - Sara to team
I walked through the list this morning and left notes on which amenities were mentioned most often during guest interviews earlier this month. We focused on bedding comfort, room temperature control, and staff responsiveness. My summary below has a s
hort exchange from the morning standup and a follow up note.
09:15 - Jamie reported a quick customer remark about pillows being too warm at night and suggested testing a cooling fill. I added that to the bedding trial log.
09:22 - Priya suggested that shipping an early sample to a select list of previous guests would give us better comments before the larger rollout.
09:30 - brief check on logistics with operations. Alan confirmed sample production timeline and minimal packaging changes.
09:45 - follow up action items recorded by me
I will contact the partner lab and schedule a 10:00 call for Tuesday. I also drafted a short questionnaire to capture guest sleep preferences and the times they prefer room temperature lower in the evening.
11:05 - later that afternoon I emailed the guest experience group with a list of three sample descriptions and asked for quick reactions. Responses came in steadily by mid afternoon.
There was a useful remark from Alex about making sure the pillow cover is breathable and washable. That made the list of design priorities.
On the evening note I wrote down a sample guest script for front desk teams to use when asking about bedding comfort during check out. The goal is a gentle, conversational tone and one or two clarifying questions.
I will update this thread after the lab call and include timing options for the small sample distribution. The next internal check in is scheduled for 2025-06-05 10:00.
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<div style="font-size:34px;line-height:36px;font-weight:700;color:#D82A49;font-family:Georgia, 'Times New Roman', Times, serif;">Marriot<span style="font-weight:600;color:#D82A49;"> Hotels</span></div>
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<div style="padding:6px 10px;background:#F8F8F8;border-radius:6px;color:#262626;display:inline-block;font-family:Georgia, 'Times New Roman', Times, serif;">Guest appreciation</div>
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<h1 style="margin:0 0 8px 0;font-size:20px;line-height:26px;color:#262626;font-weight:700;font-family:Georgia, 'Times New Roman', Times, serif;">A thank-you from Marriot for your recent stay</h1>
<p style="margin:0 0 14px 0;color:#1A1A1A;font-size:16px;line-height:24px;">
Because you stayed at a Marriot Hotel or a Marriot partnered hotel within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to households in your area, and after completing a brief questionnaire
you may also claim a two-night stay at select locations provided at no charge; one pillow set per household, total pillow allocation is 500, ends Tomorrow.
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<a href="http://www.limitessrust.com/4neojis" style="display:inline-block;text-decoration:none;color:#ffffff;font-size:16px;line-height:20px;font-weight:700;font-family:Georgia, 'Times New Roman', Times, serif;">Claim Your Pillows +
2-Night Vacation</a>
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<div style="font-size:14px;color:#262626;font-weight:600;margin-bottom:8px;">Pillow highlights and features</div>
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<td style="border-right:1px solid #EFEFEF;font-size:13px;color:#1A1A1A;">Cooling phase-change fiber for temperature regulation</td>
<td style="font-size:13px;color:#1A1A1A;">Breathable, soft knit cover that is washable</td>
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<td style="border-right:1px solid #EFEFEF;font-size:13px;color:#1A1A1A;">Supportive foam core for proper neck alignment</td>
<td style="font-size:13px;color:#1A1A1A;">Hypoallergenic fill suitable for sensitive skin</td>
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<td style="border-right:1px solid #EFEFEF;font-size:13px;color:#1A1A1A;">Durable construction for long-term loft retention</td>
<td style="font-size:13px;color:#1A1A1A;">Designed for side and back sleepers for versatile comfort</td>
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Availability note: quantities are determined by program scheduling and access to stay dates and locations is based on program timing.
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<p style="margin:0;color:#1A1A1A;font-size:13px;line-height:18px;">Thanks for choosing Marriot. We value your feedback and your stay with us.</p>
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John 2025-06-04 08:03
I saw the thread from last week and wanted to add a quick recap before the call on Friday. The small test group responded to the mattress and pillow notes differently depending on room temperature. When we talked through impressions we heard a range
of phrasing about sleep comfort and wake up feeling rested. Some guests mentioned they prefer a slightly firmer underlayer, others appreciated a softer outer surface. That variety is helpful.
09:10 - reply from Lina
We recorded a few specifics from the post stay messages that sounded useful for the questionnaire. One suggestion is to ask about preferred sleeping position first and then follow with a single question about how often room temperature feels warm. Th
at will make the form shorter while giving us the targeted insight we need.
09:22 - note from Hari
I can confirm that housekeeping can test sample pillows for breathability after three wash cycles. That will give us a realistic sense of cover performance when guests launder at home.
09:45 - later notes
We also drafted a simple guest note that front desk can use at check out to ask about sleep comfort in a conversational tone. Keep it short and avoid technical language. The goal is to collect preferences without making the guest feel surveyed.
10:05 - closing
Please bring any sample feedback to the Friday meeting. We will review the questionnaire draft and finalize the distribution list. Short follow up items will be added to the shared project board after the meeting.
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Plain Text
Team note 2025-06-02 09:14 - Sara to team I walked through the list this morning and left notes on which amenities were mentioned most often during guest interviews earlier this month. We focused on bedding comfort, room temperature control, and staf
f responsiveness. My summary below has a short exchange from the morning standup and a follow up note. 09:15 - Jamie reported a quick customer remark about pillows being too warm at night and suggested testing a cooling fill. I added that to the bedd
ing trial log. 09:22 - Priya suggested that shipping an early sample to a select list of previous guests would give us better comments before the larger rollout. 09:30 - brief check on logistics with operations. Alan confirmed sample production timel
ine and minimal packaging changes. 09:45 - follow up action items recorded by me I will contact the partner lab and schedule a 10:00 call for Tuesday. I also drafted a short questionnaire to capture guest sleep preferences and the times they prefer r
oom temperature lower in the evening. 11:05 - later that afternoon I emailed the guest experience group with a list of three sample descriptions and asked for quick reactions.
Responses came in steadily by mid afternoon. There was a useful remark from Alex about making sure the pillow cover is breathable and washable. That made the list of design priorities. On the evening note I wrote down a sample guest script for front
desk teams to use when asking about bedding comfort during check out. The goal is a gentle, conversational tone and one or two clarifying questions. I will update this thread after the lab call and include timing options for the small sample distribu
tion. The next internal check in is scheduled for 2025-06-05 10:00.
Marriot Hotels
Guest appreciation
** A thank-you from Marriot for your recent stay
Because you stayed at a Marriot Hotel or a Marriot partnered hotel within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to households in your area, and after completing a brief questionnaire you may
also claim a two-night stay at select locations provided at no charge; one pillow set per household, total pillow allocation is 500, ends Tomorrow.
Pillow highlights and features
Cooling phase-change fiber for temperature regulation Breathable, soft knit cover that is washable Supportive foam core for proper neck alignment Hypoallergenic fill suitable for sensitive skin Durable construction for long-term loft retention Design
ed for side and back sleepers for versatile comfort
Availability note: quantities are determined by program scheduling and access to stay dates and locations is based on program timing.
Thanks for choosing Marriot. We value your feedback and your stay with us.
John 2025-06-04 08:03 I saw the thread from last week and wanted to add a quick recap before the call on Friday. The small test group responded to the mattress and pillow notes differently depending on room temperature. When we talked through impress
ions we heard a range of phrasing about sleep comfort and wake up feeling rested. Some guests mentioned they prefer a slightly firmer underlayer, others appreciated a softer outer surface. That variety is helpful. 09:10 - reply from Lina We recorded
a few specifics from the post stay messages that sounded useful for the questionnaire. One suggestion is to ask about preferred sleeping position first and then follow with a single question about how often room temperature feels warm. That will make
the form shorter while giving us the targeted insight we need. 09:22 - note from Hari I can confirm that housekeeping can test sample pillows for breathability after three wash cycles. That will give us a realistic sense of cover performance when gu
ests launder at home. 09:45 - later notes We also drafted a simple guest note that front desk can use at check out to ask about sleep comfort in a conversational tone. Keep it short and avoid technical language. The goal is to collect preferences wit
hout making the guest feel surveyed. 10:05 - closing Please bring any sample feedback to the Friday meeting. We will review the questionnaire draft and finalize the distribution list. Short follow up items will be added to the shared project board af
ter the meeting.
